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Sears Online Review - Follow-up to earlier review regarding Sears associate ordering wrong item and refusing to cancel - Samsung smart blu-ray
Sears Online Review

Sears Online Review

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Follow-up to earlier review regarding Sears associate ordering wrong item and refusing to cancel - Samsung smart blu-ray


This is a follow-up to an earler review where the Sears online sales associate ordered the wrong, item, told me erroneously I could cancel the order when it was determined it was the wrong item I found out after calling Sears online customerf service to confirm that the item had ben cancelled that I CANNOT cancel it. They screwed up, ordered the wrong item and sorry its your problem. Took the item back to the local Sears store today (3/20/15) at Coronado Center in Albuqeurque to (hopefully) return and obtain a refund. To my pleasant surprise, Sales clerk, (Christina) was very helpful, courteous and promptly processed my return and provided a receipt as evidence of the credit card check. She even gave me some coupons! She was surprised when I told her the situation( Sears online customer service staff refused to cancel the order even though THEY ordered th wrong item requiring me to bring the item to the store. POOR POLICY ON PART OF SEARS ONLINE BEWARE WHEM ORDERING FROM THEM.


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